Conditions d’utilisation

1. Business use only

The Service is offered only for use in connection with a trade, business, craft, profession, public body, charity or other organisational activity. It is not offered to a person acting wholly or mainly as a consumer. You must be at least 18 years old and legally capable of entering a contract.

You must give accurate account and billing information and keep it current. You are responsible for your users, credentials, account configuration and all activity under your account. Tell us promptly at [email protected] if you suspect unauthorised access.

Your business must actually be established in the European Economic Area: one of the 27 European Union member countries, Norway, Iceland or Liechtenstein. This requirement applies to free and paid accounts. A VAT number is not required to establish account eligibility. An authorised staff member or Booker does not need to reside in the EEA. Nationality, interface language and card-issuing country do not establish business eligibility. Contact support if the recorded country is wrong or your business relocates. The business country is fixed after onboarding; a correction or relocation requires our review of the establishment evidence and future pricing and tax treatment.

The dashboard, authentication, product APIs and integrations, booking pages, availability, embeds, booking-management features and Customer-uploaded public media are unavailable for requests from Russia, Iran, North Korea and mainland China. We also deny product access when trusted geographic information is missing or unknown, or when our network provider identifies Tor traffic. Hong Kong and Macao are not additional blocked product locations, but businesses established there are outside the launch scope. An eligible business may use the Service while its users travel in other supported locations; a geographic access denial does not itself permanently block that business.

Our marketing, pricing, product films, platform legal and support information remain available worldwide. Organiser legal notices and content-reporting routes also remain available. Bookers may be located outside the EEA, subject to the product access restrictions and applicable law. You remain responsible for the legality of your booked services and the markets you target. We may review your business identity, actual establishment and relevant sanctions or ownership evidence and restrict an ineligible business under section 6.

2. The Service and the parties' roles

The Service lets Customers publish booking links, manage availability, receive bookings, send operational messages and use supported integrations.

Caballus provides software. Unless a checkout expressly says otherwise:

• Caballus is not the provider, seller, agent, employer, insurer or endorser of any service offered through a Customer's booking link;
• the Customer contracts directly with each person who books (Booker) and is solely responsible for the booked service, descriptions, qualifications, licences, safety, accessibility, prices, taxes, invoices, cancellations, refunds and legal compliance; and
• Caballus does not verify every Customer, Booker, listing, claim or service and does not guarantee that a booking will occur or be performed.

The Customer must give Bookers its own legally required terms, cancellation policy and privacy information in languages required for the people it targets. Those booking and service terms are separate from these business Terms: a Booker does not accept the Customer's Clearslot subscription agreement by booking. These Terms govern the Customer's use of Clearslot, subject to mandatory law.

3. Customer content and instructions

Customer Content means information, text, images, branding, booking-page material, form fields, responses, contacts, calendar data and other material submitted to or generated through the Service for the Customer.

You retain ownership of Customer Content. You give Caballus and its subprocessors a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display, format and otherwise process Customer Content only as reasonably necessary to provide, secure, support and improve the Service, comply with law, and enforce these Terms. This licence ends when the relevant content is deleted from active systems, subject to backup expiry and lawful retention.

For Customer Personal Data, the DPA and your documented instructions limit this licence. It does not authorise us to reuse booking content or connected-calendar data for unrelated advertising, model training or other independent purposes.

You are responsible for ensuring that Customer Content and your instructions are accurate, lawful, non-infringing and supported by all necessary notices, consents and legal bases. At launch, you must not submit special-category personal data, criminal-offence data, full payment-card data, authentication secrets or government identity numbers through Customer Content or free-text fields.

4. Acceptable use and restricted services

You must not use the Service to:

• offer, arrange, promote or facilitate anything unlawful in any place where it is offered, booked or performed;
• commit or facilitate fraud, deception, money laundering, sanctions evasion, tax evasion, trafficking, exploitation, harassment, threats or violence;
• publish content that is defamatory, unlawfully discriminatory, deceptive, sexually exploitative, abusive, hateful, privacy-invasive or infringing;
• exploit or endanger a child or vulnerable person, or collect their data without the authority and safeguards required by law;
• sell or facilitate regulated goods or services without every licence, authorisation and control required by law;
• collect unnecessary sensitive information, payment-card details in free-text fields, passwords, authentication secrets or government identifiers;
• send spam or unlawful direct marketing, scrape data, impersonate another person, manipulate bookings or reviews, or interfere with another user's account;
• introduce malware, probe or bypass security, overload the Service, evade rate limits or moderation, reverse engineer the Service except where law cannot prohibit it, or use the Service to build a competing dataset or service; or
• cause Caballus, a Booker, a service provider or another person material legal, security, financial, operational or reputational risk.

You must comply with applicable laws, professional rules and sanctions and with any category-specific requirements we publish or communicate to you.

For wellness and personal-service use, Clearslot may be used for non-clinical services only. It must not be used for medical, diagnostic, psychotherapeutic or other regulated health workflows, or to collect special-category personal information. You must not ask a Booker to provide symptoms, diagnoses, treatment information, medications, biometric information or other health information.

The Service is not directed to children. A person under 18 may not operate an account, and a child under 13 must not submit a booking form. An authorised adult may make a booking concerning a child if the Organiser can lawfully provide the service without collecting prohibited sensitive information.

5. Our choice of supported categories

Caballus is not obliged to host or facilitate every lawful business, profession, event, viewpoint, product or service.

To the fullest extent permitted by law, we may decide, in our sole discretion, not to onboard or continue supporting a category or use case where it is controversial, offensive, objectionable, inconsistent with our values, brand position, ethical standards, risk tolerance, provider requirements, product capabilities or commercial strategy, or otherwise not something we wish to support. We may make that decision even where the underlying activity is lawful and without maintaining an exhaustive public list of unsupported categories.

We may adopt, interpret and revise category restrictions, and may apply them to new or existing accounts and booking links. We will base decisions on the account, activity, content, service or risk involved, and not on a person's characteristic where discrimination on that ground is prohibited by applicable law.

6. Moderation, restriction and termination

We may investigate reports and may refuse registration, withhold publication, remove or disable Customer Content or booking links, limit functionality, pause payments or messages where technically available, suspend an account, or terminate access if we reasonably consider that:

• these Terms or a published policy have been or are likely to be breached;
• content or activity is illegal, suspected to be illegal, harmful, misleading or infringing;
• action is necessary to protect a person, the Service, Caballus or a third-party provider;
• the account creates fraud, chargeback, sanctions, safety, security, legal, operational or reputational risk;
• a competent authority or service provider requires or reasonably requests action;
• the Customer has not paid amounts due, has become insolvent, or has ceased operating;
• the Customer is evading a previous restriction or has repeatedly caused complaints or policy issues;
• the use case falls outside the categories we choose to support under section 5; or
• restriction or termination is otherwise reasonably necessary for a legitimate business reason.

We may rely on Customer Content, user reports, provider notices, automated or technical signals, public information and our own review. We do not have to establish a criminal or civil violation before taking protective action.

Authorised Caballus personnel make moderation decisions. Automated and technical signals may detect or prioritise possible issues, but we do not currently rely solely on automation for a decision producing legal or similarly significant effects. Where applicable law requires it, we will apply restrictions diligently, objectively and proportionately, with due regard to the affected rights and legitimate interests.

We may act immediately and without prior notice where delay could expose a person, Caballus or a third party to harm; undermine security or an investigation; breach law or a provider requirement; or permit fraud, evasion or repeated violations. Otherwise, we will give notice and reasons where required by applicable law and may allow a reasonable opportunity to fix a remediable issue.

We may limit the detail in a notice where disclosure would be unlawful, compromise security or prevention measures, expose confidential information, prejudice an investigation, or harm another person's rights.

You may request review of a moderation decision by emailing [email protected] within 30 days, identifying the account or URL and explaining the basis for review. We will consider the request in good faith, but review does not guarantee restoration. This voluntary review period does not shorten a longer mandatory complaint period or restrict access to a court, regulator or other legally available redress.

7. Reports about illegal or prohibited content

Anyone may report a booking link or other content through the Report Content form linked from the Service or by emailing [email protected]. A useful report identifies the exact URL or content, explains why it is illegal or prohibited, gives the reporter's name and email address (except where law permits anonymity), and includes a good-faith statement that the information is accurate.

Where applicable law requires it, we will acknowledge the report, communicate our decision and available redress, and give a statement of reasons to the affected user.

We may forward a report or relevant details to the Customer, a service provider, an adviser or a competent authority where reasonably necessary and lawful.

8. Third-party services and integrations

The Service may interoperate with third-party services such as Stripe, Google Calendar, Google Meet and Zoom. Those services are supplied under their own terms and privacy information. You authorise us to exchange the data and instructions reasonably required for an integration you enable.

We do not control and are not responsible for third-party services, their availability, changes or decisions. We may change or stop an integration. You must keep any required third-party account in good standing and can disconnect an optional integration, subject to data already sent to that provider.

9. Subscription fees, taxes and renewals

Paid plans, billing periods, included usage and prices are shown at purchase or in an order form. Prices exclude VAT and other taxes unless stated otherwise. You must pay applicable taxes except taxes on Caballus's net income and must provide valid tax information.

Unless the order says otherwise, a paid subscription renews automatically for the same billing period until cancelled. You authorise Caballus and its payment provider to charge the payment method on file. If payment fails, we may retry, downgrade, restrict or suspend the account after any stated grace period.

We may increase or decrease paid subscription fees, capacity-unit rates and country-specific prices at our commercial discretion for any lawful business reason, including changes in market positioning, commercial strategy, product value, operating costs or exchange rates. Changes are not limited to cost increases, inflation or a fixed percentage. Published prices are the current prices, not a promise that they will remain unchanged indefinitely. Any expressly agreed fixed-price period or other price commitment remains binding for its stated scope and duration.

For an increase affecting an existing subscription, we will email the account's billing contact, or its owner if no billing contact is designated, at least 30 days before it takes effect. The notice will state the new price, the first affected renewal date and how to cancel before that renewal without an early-termination fee. The increased price applies only from a renewal on or after the notice period expires; it does not reprice an already paid billing period. If mandatory law requires longer notice, a particular reason or your affirmative agreement, we will comply. Section 20 does not shorten these price-increase safeguards.

You may cancel before the affected renewal through the account controls or by contacting [email protected]. If you continue the subscription beyond that renewal, the notified price applies to the extent permitted by law. Your mandatory switching, retrieval and refund rights remain unaffected. New subscriptions are charged the prices disclosed when ordered; customer-requested capacity changes follow the prices disclosed for that change and the applicable proration rules.

10. Cancellation and refunds

You may cancel a paid subscription through the account controls or by contacting [email protected]. A period-end cancellation takes effect at the end of the current paid period as shown in the cancellation flow. Reducing all chargeable capacity to zero instead cancels the paid subscription immediately and applies the billing calculation for that change. Cancelling a subscription does not itself delete the account. Unless required by law or expressly stated at purchase, subscription fees already charged are non-refundable. Changes to subscribed capacity may create prorated charges or billing credits under the applicable billing calculation; a billing credit is not automatically a cash refund. Cancellation alone does not entitle you to a refund for a partial period, unused capacity or change of mind.

If we terminate a paid subscription solely because of our commercial decision to stop supporting the Customer or category, and not because of the Customer's breach, non-payment, unlawful conduct or a material safety, security, fraud or legal risk arising from its activity, we will refund the prepaid fee attributable to the unused part of the terminated subscription. Referring to that commercial decision as a ground under section 6 does not remove this refund. That refund is your sole monetary remedy for such a termination, to the extent permitted by law.

If we terminate or suspend for breach, risk, non-payment or unlawful conduct, no refund is due except where law requires it.

11. Payments for booked services

Where a Customer enables booking payments, payment services are provided by Stripe. Unless the booking checkout expressly states otherwise, the Customer is the seller and merchant of record for the booked service. The Customer sets the price and policies within the supported controls, subject to mandatory law; is responsible for taxes, receipts, disputes and chargebacks; and authorises Stripe to process the transaction under its terms. Supported paid-booking cancellation and organiser-decline flows request a full refund, not a configurable partial refund or retained deposit. The Customer remains responsible for handling in-person payments and refund requests outside those controls.

Caballus may provide software controls that ask the payment provider to charge or refund an amount, but Caballus does not guarantee settlement or recovery and does not take possession of booking-sale funds in the ordinary direct-charge flow. Subscription fees paid to Caballus are separate from payments a Booker makes to a Customer.

Bookers must direct service complaints and booking-refund requests to the Customer. Caballus may assist but is not obliged to decide the underlying dispute.

12. Data protection

Our Privacy Notice explains how Caballus handles personal data for its own purposes. Where Caballus processes personal data on the Customer's behalf, the English Clearslot Data Processing Addendum (DPA), version 2026-10-04.1, forms part of this version of these Terms. Later DPA changes follow its notice procedure and do not rewrite the historical agreement. The Customer is responsible for its own compliance as controller, including responding to Bookers and other data subjects.

13. Intellectual property and feedback

Caballus and its licensors own the Service, software, documentation, designs, trade marks and all related intellectual property, excluding Customer Content. These Terms give you a limited, non-exclusive, non-transferable, revocable right to use the Service during the subscription for your internal business purposes.

If you give feedback, you permit us to use it without restriction or payment, provided we do not identify you publicly without permission.

14. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform or exercise rights under these Terms, protect it with reasonable care, and disclose it only to personnel, advisers and providers who need it and are bound to protect it. This does not cover information that is public without breach, already lawfully known, independently developed or lawfully received from another source. A party may disclose information where law requires it, giving advance notice where lawful and practicable.

15. Service changes, availability and beta features

We may update, replace or discontinue features. We will try to give reasonable notice of a material reduction to paid core functionality, unless urgent security, legal or provider circumstances prevent it.

The Service is provided on an as available basis. To the fullest extent permitted by law, we exclude implied warranties and do not promise uninterrupted or error-free operation, permanent storage, any particular commercial result, or compatibility with every device or third-party service. Beta, trial and free features may be changed or withdrawn at any time and are provided without service-level commitments.

16. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, gross negligence, wilful misconduct, or any liability that cannot lawfully be excluded or limited.

Subject to that sentence, neither party is liable under or in connection with the Service for indirect or consequential loss, or for loss of profit, revenue, business, opportunity, anticipated savings, goodwill or data, even if the possibility was known.

Subject to the first paragraph of this section, Caballus's total aggregate liability arising out of or relating to the Service, the DPA and these Terms will not exceed the greater of (a) EUR 100 and (b) the fees paid or payable to Caballus for the affected Service during the 12 months immediately before the event giving rise to the first claim.

These limits apply to the fullest extent permitted by law, regardless of the legal theory and across all connected claims.

17. Customer indemnity

To the extent permitted by law, the Customer will defend, indemnify and hold harmless Caballus and its officers, employees and contractors from third-party claims, losses, fines, penalties, damages and reasonable legal costs arising from:

• Customer Content, the Customer's booked services, or the Customer's dealings with a Booker;
• an allegation that Customer Content or the Customer's activity infringes rights or breaks law;
• the Customer's prices, taxes, licences, safety duties, cancellations, refunds, payment disputes or chargebacks; or
• the Customer's material breach of these Terms or the DPA.

Caballus will give reasonably prompt notice, allow the Customer to control the defence and settlement, and provide reasonable cooperation at the Customer's cost. The Customer may not settle in a way that admits fault by or imposes an obligation on Caballus without our written consent.

18. Term and consequences of termination

These Terms start when accepted and continue until all accounts and subscriptions end. Either party may terminate where these Terms allow it. You may stop using a free account at any time.

On termination, your right to use the Service ends and amounts already due remain payable. Sections intended by their nature to survive—including payment, intellectual property, confidentiality, liability, indemnity, dispute and data-protection provisions—continue to apply.

You should arrange export before requesting ordinary account deletion. Account controls provide available exports, and an authorised Customer may contact [email protected] for assistance with return, deletion or switching to another provider. Restricting ordinary login for safety or security does not remove mandatory rights to retrieve data through a secure alternative. The DPA and applicable mandatory switching, retrieval and erasure rules take precedence over a conflicting default account-closure or retention rule.

Switching, retrieval and erasure

These arrangements apply to free and paid Customers. You may request a switch to another provider, transfer to your own infrastructure, or termination and erasure without switching. Send your instructions from an authorised account to [email protected], identifying the business, the requested option, destination where relevant, and any authorised receiving party. We verify authority proportionately and cooperate with you and that party in good faith.

We require no advance notice period to start switching. The transition starts when we receive your request, unless you choose a later start. We provide reasonable assistance, support your exit strategy, and complete our part without undue delay and within 30 calendar days. You may extend the transition once for a period you consider appropriate; tell us before it ends. We maintain the contracted service with due care for business continuity during transition, explain known continuity risks, and maintain appropriate security during transfer and retrieval. You and your receiving provider are responsible for preparing the destination, importing the data and testing your new configuration; we do not promise identical functionality in another product.

We confirm completion and termination in writing. The affected service contract ends on successful switching, or when we receive your instruction to terminate and erase without switching (or your chosen later date). After the transition, we make exportable data and digital assets available securely for a further 30 calendar days. You may instead instruct earlier erasure, subject to mandatory rights; a longer retrieval period may be agreed. Do not use the ordinary immediate account-deletion control while you still need retrieval or switching assistance.

After that retrieval period or another agreed period, we erase the Customer's exportable data and digital assets, except specific records whose retention is required by law. We explain the scope and basis of any exception and confirm completion on request. The DPA governs personal data; its default retention periods do not extend an applicable mandatory erasure deadline. A suspended account retains a secure support-assisted retrieval route unless a specific legal restriction prevents it.

We charge no switching, export, retrieval, data-egress or early-termination fee under this procedure. Ordinary subscription fees for service actually supplied during transition remain payable under the selected plan; we stop renewal at termination and credit or refund prepaid subscription fees for the unused period after termination. We do not charge for the retrieval-only period. No separate agreement or payment is required to exercise mandatory switching rights.

Export register

This section is our public register of export categories, structures and formats. Account Settings provides a downloadable UTF-8 JSON account/business export; owners and authorised administrators can export their business, while other users receive only their own authorised data. It is a point-in-time export, not a complete migration package. Contact support for the remaining categories and digital assets listed below. We supply them securely as JSON records and original stored media files, with a field/category manifest identifying relationships and any unavailable or lawfully withheld item.

Identifiers link related records; date/time values use ISO 8601 with the stored time zone supplied where relevant. Nested configuration and form responses remain JSON objects or arrays. The current interchange format is ordinary JSON and original media files; no proprietary migration client is required. There is no general bulk-import interface, continuous replication, or automatic conversion to another provider's schema. Support can explain the export fields and known limitations before you commit to a switch. Third-party payment and calendar accounts must be reconnected directly with their providers.

The excluded categories are Caballus's software/source code and internal infrastructure configuration, service credentials and authentication secrets, internal anti-abuse detection rules and security intelligence, and data belonging exclusively to other customers. These exclusions protect intellectual property, trade secrets and security; they do not exclude your own input/output data or digital assets merely because they are held in an internal table, and must not obstruct or delay a lawful switch. Only data still held can be exported; ordinary lawful deletion is not reversed by an export request.

19. Additional EU business-user protections

If and only to the extent Regulation (EU) 2019/1150 applies to the Service and cannot be excluded:

• the grounds in sections 4 to 6 are the grounds on which we may restrict, suspend or terminate the Service;
• for a restriction or suspension, we will provide the legally required statement of reasons on a durable medium before or when it takes effect;
• for termination of the whole Service, we will ordinarily provide the legally required statement of reasons at least 30 days before it takes effect; and
• the advance-notice exceptions permitted by that Regulation remain available, including legal or regulatory obligations, imperative reasons under law, and repeated breach.

Clearslot does not currently rank Customers in a public marketplace or give a Customer access to other Customers' data. A Customer controls and distributes its own booking links. If this changes materially, we will update these Terms.

During the subscription, a Customer can access its account, configuration, booking and contact data through the Service and available exports. Caballus and its providers have the technical access described in the Privacy Notice and DPA; we do not give third parties commercial access to Customer data except as described there or instructed by the Customer. Post-termination access is limited as described in section 18.

Caballus does not require a Customer to offer the same or better prices through Clearslot than through another channel. Caballus does not offer ancillary goods or services to Bookers alongside the Customer's booked service; Customers remain free to offer lawful ancillary services through their own channels.

If we revoke a restriction, suspension or termination decision, we will restore the affected Service and available pre-decision data without undue delay where Regulation (EU) 2019/1150 requires it.

Nothing in this section limits rights or procedures that another directly applicable EU law makes mandatory.

Where Caballus meets the conditions for a small- or microenterprise exemption under an applicable platform law, it relies only on that law's specific exemption. This does not exempt it from GDPR, applicable Data Act obligations or other duties that still apply. We will reassess the position when relevant facts or thresholds change.

20. Changes to these Terms

We may change these Terms by posting or sending the revised version. We will give at least 15 days' advance notice where Regulation (EU) 2019/1150 requires it, and longer where a change reasonably requires technical or commercial adaptation. That notice may not apply where an immediate change is required by law, security, fraud prevention, a provider obligation or another legally permitted exception.

For other material changes, we will give reasonable advance notice. Except where law requires otherwise or a change only benefits Customers, changes do not apply retroactively. We may require an authorised business representative to affirmatively accept a new version before using affected functions. Where affirmative acceptance is not required and applicable law permits it, continued use after the effective date constitutes acceptance. An invited user's acceptance does not replace the business representative's required agreement. If you do not agree, you must stop using and cancel the Service before the change takes effect, without losing mandatory retrieval, switching or refund rights.

21. Governing law and disputes

These Terms and any non-contractual obligations arising from them are governed by Irish law, without regard to conflict-of-laws rules. The courts of Ireland have exclusive jurisdiction, except where mandatory law requires otherwise.

Before filing a claim, each party will try in good faith for 30 days to resolve it through written notice to the other. This does not prevent urgent injunctive relief or a claim needed to preserve a limitation period.

22. General

Neither party may assign these Terms without the other's consent, except that Caballus may assign them to an affiliate or in connection with a merger, reorganisation, financing or sale of all or substantially all relevant assets. The Customer may not resell or sublicense the Service unless an order form allows it.

Caballus is not liable for delay or failure caused by events beyond its reasonable control. The parties are independent contractors; these Terms do not create a partnership, agency, employment or fiduciary relationship.

If a provision is unenforceable, it will be modified to the minimum extent needed and the rest remains effective. A waiver must be in writing and is not a continuing waiver. These Terms, the DPA and any accepted order form are the entire agreement about the Service. The Privacy Notice separately explains data processing and statutory rights; acknowledging it is not consent to processing. An order form prevails over these Terms only where it expressly says so.

Notices to Caballus must be sent to [email protected] and, for formal legal notices, to the registered office above. We may send notices to the account email or display them in the Service.